If you have a complaint about the private service or treatment you have received in the UK, but have been unable to sort it out with the dental professional, we may be able to help.
We can look into private complaints that are raised with us within 12 months of the treatment taking place or within 12 months of becoming aware that you have something to complain about.
We may be able to assist you in seeking:
An explanation and/ or apology for what has happened
A full or partial refund of fees in relation to the failed treatment
Remedial treatment from your dental professional, if you are both in agreement
A contribution towards remedial treatment so that the work can be completed by another dental professional at the same practice or at an alternative practice.
Your private complaint if you have been aware of it for over 12 months and have not raised it with us during that time
Any complaints which have not been raised within 12 months of the treatment failing
We advise you to write to your dental professional detailing your complaint. If you are unable to resolve the matter directly with your dental professional, you may wish to seek independent advice from your local Citizens Advice Bureau.
NHS Choices has useful information on its website page How do I make a complaint about an NHS Service
You may also wish to contact one of the following:
If you have any difficulties locating the correct number, call us on 020 8253 0800 and we will assist you in finding it.
Should you have a complaint about private or public treatment in the Republic of Ireland you may wish to visit Complaints In the Republic of Ireland.
We advise you to write to your dental professional detailing your complaint. If you are unable to resolve the matter directly with your dental professional, you may wish to seek independent legal advice from your local Citizens Advice Bureau.
Where there are serious concerns about the ability, health or behaviour of a dental professional, which suggest the professional could harm either patients (colleague or public), or there could be damage to the public confidence in the dental profession please follow this link and you will be guided through on how to raise your concern.
If you are seeking clinical advice, we suggest that you contact the Oral Health Foundation.
If you have a complaint about someone who is not on the register, we would advise you to contact the Illegal Practice Team at the General Dental Council.
The following organisations may be able to help:
Should you require a copy of your dental records, please write to your dental professional to request this. Should you experience difficulties in obtaining these, we advise you to contact the Information Commissioner's Office for advice.