Welcome to the Dental Complaints Service

Our team of trained and dedicated advisers support patients and dental professionals to resolve complaints fairly and efficiently. We provide a free and impartial service across the UK about private dental care.  

We cannot help with:  

• NHS dentistry (HSC in Northern Ireland)

• legal advice.  

We understand that you may not know if you received private or NHS dental services. If not, please contact your dental practice or provider to check what type of care you received before going any further.  

If your complaint is about NHS dental care, you should first raise the issue with your dental practice or the dental professional who treated you. If you would prefer not to, you will need to contact NHS complaints services where you live.  

The NHS may refer you to an ombudsman if your complaint has already been handled by your dental professional or NHS service provider.   

You can find out more about NHS complaints where you live: 

• England: Your local NHS integrated care board 
• Scotland: NHS inform  
• Wales: NHS Wales 
• Northern Ireland: NI Direct 

If you have any problems contacting the NHS, call us on 020 8253 0800. 

Contact us 

We aim to respond to all new enquiries and contacts within four working days.  

We are currently receiving a high number of enquires, so it may take a little longer than normal to respond. We ask for your patience during this time, and we will get back to you as soon we can.   

You can contact us in the following ways: 

• Telephone: 020 8253 0800 (Monday to Friday from 9am to 5pm) 
• Email the team   
• Online form

Or you can write to us at: 

Dental Complaints Service 
37 Wimpole Street 
London, W1G 8DQ 

Find out more about what we can help you with and our role.  

Find links to other organisations that may be able to help you.   

The DCS operates independently. It is funded by the General Dental Council (GDC). The GDC is the UK regulator of dental professionals.  

Find out more