Process

​Our easy-to-use, three-step service assists in resolving matters:

 

Step 1:


 
We will always suggest that you contact your dental professional and give them the opportunity to resolve matters first. In our experience, they often welcome the opportunity to deal with any concerns that you may have.

 
You can contact us for advice.
 
Call our local rate hotline: 020 8253 0800, complete our complaint form or write to us:
 
Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ
 

Step 2:

 
If you are not satisfied with the response from the dental professional and are unable to
resolve the matter, our complaints officers will work with you and the dental professional to try and reach a resolution. Our service is impartial therefore we do not take sides.
 

Step 3:

 
If a resolution can’t be reached and both you and the dental professional are in agreement, we would arrange a panel meeting; this is the final stage of our complaints process.
 
The panel consists of two lay members and a dental professional. They will hear both sides of the complaint and work towards facilitating an amicable resolution between you and the dental professional. If an agreement can’t be reached, the panel will make a recommendation in order to resolve the complaint.


 

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Contact Us

​​​Telephone:

020 8253 0800 (Monday - Friday 9am - 5pm)

Email:


Write to: 

Dental Complaints Service 
Stephenson House
2 Cherry Orchard Road

Croydon CR0 6BA​