Research
Social Return On Investment of the DCS
The Dental Complaints Service (DCS) is funded by the General Dental Council (GDC). The GDC wanted to get a better understanding of the impact of the DCS was having for various stakeholders and to be able to express this impact in monetary terms through using the Social Return on Investment methodology.
Social Value Lab, an independent specialist consultancy, conducted the research and analysis.
Social Return on Investment of the DCS
Survey of dental professional users
The GDC commissioned a survey to better understand the experiences and perceptions of dental professionals who had used the DCS, including how satisfied they were with the service and how it could be improved.
The survey was carried out by Customer Satisfaction UK. It surveyed dental professionals who had used the DCS between 1 October 2017 and 28 February 2019.
Survey of dental professional users | June 2019